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Brand Loyalty

Jobs well done.

Jobs well done.

By Tony Balasandiran on October 6, 2011

“The world has lost a visionary. And there may be no greater tribute to Steve’s success than the fact that much of the world learned of his passing on a device he invented.” -President Obama | October 5, 2011 We’ve lost one of the greatest innovators the world will ever know. The man who urged [...]

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Posted in Hot Topics | Tagged Apple, brand affinity, Brand Loyalty, Branding, iPad, iPhone, iPod, iTunes, MacBook, Macintosh, Pixar, President Obama, Steve Jobs, Think Different | Leave a response

Customer (Dis)satisfaction: 3 PR Takeaways from the Netflix Fallout

Customer (Dis)satisfaction: 3 PR Takeaways from the Netflix Fallout

By Paris Tyler on July 26, 2011

On July 12, Netflix announced that its current bundled package of DVDs and streaming movies for $9.99/month would end. Beginning September 1st, the two services will be priced separately (unlimited streaming: $9.99; DVDs: $7.99) and a bundled package will be $15.99—a 60% increase as a result of shipping DVDs and obtaining content from networks. Still, [...]

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Posted in Hot Topics | Tagged Brand Integrity, Brand Loyalty, Business, Crisis Communications, Customer Service, Netflix, PR | Leave a response

"Allow Me to Reintroduce Myself..."

“Allow Me to Reintroduce Myself…”

By Tony Balasandiran on November 12, 2010

Jay-Z. Hated or loved, the name is recognized basically everywhere on Earth. He’s a branding and marketing machine, as evidenced during the Roc-a-fella reign, through sales of his albums, and Rocawear. This guy’s endorsement carries so much weight, that virtually everything he touches turns to gold—a characteristic every brand wants in a spokesperson. But, that’s [...]

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Posted in Branding | Tagged Brand Integrity, Brand Loyalty, Branding, Engagement, Marketing, Social Media, Tony Balasandiran | Leave a response

Not Afraid, to Take a Stand

Not Afraid, to Take a Stand

By Tony Balasandiran on August 18, 2010

In our industry, we’re beaten over the heads with the terms transparency and authenticity—even more so since the social media revolution began and took over the way we communicate and share information. We often hear about how brands need to be as transparent as possible while engaging consumers via social media, and just in general, [...]

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Posted in Pop Culture | Tagged "Recovery", Brand Integrity, Brand Loyalty, Branding, Eminem, Engagement, New Media, News Stories, Social Media, Tony Balasandiran | 1 Response

DECISIONS, DECISIONS: The Conundrum of the Crown

By Tony Balasandiran on July 19, 2010

Everyone has an opinion on LeBron James’ recent announcement. Regardless of your opinion about his decision, we can probably all agree that the buzz leading up to “The Decision” was an unprecedented marketing and branding campaign launched by an athlete.  And, given this was one the best free agency classes in NBA history, the ride [...]

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Posted in Hot Topics | Tagged Brand Integrity, Brand Loyalty, Branding, Cleveland Cavaliers, ESPN, Free Agency, Jim Gray, LeBron James, Marketing, Miami Heat, NBA, New Media, News Stories, PR, Social Media, The Decision, Tony Balasandiran | 1 Response

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