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The art of the apology.

The art of the apology.

By Tony Balasandiran on September 27, 2011

Last week, I woke up, and like any rational-thinking person would…I grabbed my BlackBerry. Saw the name Reed Hastings in my inbox, and realized I was reading an apology letter from the co-founder of Netflix: “I messed up. I owe everyone an explanation.” Indeed you did…in July. With “news” given the potential to go viral [...]

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Posted in Hot Topics | Tagged Crisis Communications, Crisis Management, Customer Service, Netflix, News Stories, PR, Reed Hastings, Social Media | Leave a response

Customer (Dis)satisfaction: 3 PR Takeaways from the Netflix Fallout

Customer (Dis)satisfaction: 3 PR Takeaways from the Netflix Fallout

By Paris Tyler on July 26, 2011

On July 12, Netflix announced that its current bundled package of DVDs and streaming movies for $9.99/month would end. Beginning September 1st, the two services will be priced separately (unlimited streaming: $9.99; DVDs: $7.99) and a bundled package will be $15.99—a 60% increase as a result of shipping DVDs and obtaining content from networks. Still, [...]

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Posted in Hot Topics | Tagged Brand Integrity, Brand Loyalty, Business, Crisis Communications, Customer Service, Netflix, PR | Leave a response

Festivals, Parades, and Events (Oh, My!)

Festivals, Parades, and Events (Oh, My!)

By Chevonne Collins on July 22, 2011

As Chicago weather warms up, the city becomes saturated with outdoor events and activities. From the Taste of Chicago, to the Blues Fest, to the Puerto Rican Day Parade, summers in Chicago are ripe with things to do. PR agencies around the city have clients who contribute sponsorships and have presence at some of these [...]

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Posted in Events | Tagged Chicago, Event Planning, Events, Flowers Communications Group (FCG), PR | Leave a response

The Power of Words

The Power of Words

By Christina Crawford on June 29, 2011

Last week, I attended the National Newspaper Publishers Association’s (NNPA) Annual Conference in Chicago. The conference brought together African-American newspaper publishers across the country, featuring engaging remarks from luminaries such as Reverend Al Sharpton, Reverend Jesse Jackson, Cornel West, and others. During Rev. Sharpton’s address to the group, he mentioned how in recent conversations with [...]

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Posted in Writing | Tagged BET Awards 2011, National Newspaper Publishers Association (NNPA), PR, Writing | Leave a response

Advice on Advice: Take it with a Grain of Salt

Advice on Advice: Take it with a Grain of Salt

By Chevonne Collins on June 24, 2011

For PR pros, I think it’s expected to come across article after article about why reporters toss press releases in the trash or why they’ll delete your PR pitch. Long/wordy pitches? Deleted. Typos? Trashed. Mass email? (You still do that?) Chuck it. Those are pretty standard. But, occasionally, I see advice that can be really [...]

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Posted in Media Relations | Tagged Media Relations, Pitching, PR | Leave a response

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